7x24 operations
Uptime monitoring, incident response, hotfixes, maintenance and release management across the stack.
iGaming Software Solutions with Full Operations Backing
Software alone does not run a casino. Our iGaming software solutions come with the operations layer: 7x24 monitoring, risk management, compliance support and player services that keep platforms healthy.
The operations layer
Operations is where casinos are won and lost
A platform is only as good as what happens at 3 a.m. when a game feed drops or a fraud pattern appears. We run a 7x24 operations team that watches every platform we deliver.
For operators with their own teams, we act as the second line: monitoring, incident response, maintenance windows and release management. For smaller teams, we are the whole line.
Online casino software development does not end at launch. It continues in patches, provider updates, new games and the steady work of keeping payment and game integrations healthy.
Our runbooks cover the scenarios that actually hurt operators: game feed outages, payment provider hiccups, bonus engine misconfigurations and player data issues. Each one has an owner, a playbook and a post-incident review, so the same problem does not come back twice.
Service levels
3 shifts · 24/7/365
Uptime target
99.9%
Alert response
<5 min
Ticket first reply
15 min
Coverage
24/7
Games + payments
Incident response
Release mgmt
What we cover
Six service lines, one accountable team
No hand-offs between vendors. One team owns the platform, the games, the payments and the players. Every service line is optional, so you pay only for the coverage your operation needs right now.
Risk management
Fraud rules, bonus abuse detection, velocity limits and AML screening tuned per market and player tier.
Compliance support
KYC flows, responsible gambling tools, reporting exports and audit support for licensed operators.
Player support
Multi-language teams across tickets and live chat, running under your brand with your tone.
Hosting & security
DDoS protection, WAF, encrypted backups, penetration testing and infrastructure hardening.
Development roadmap
New games, features and performance work planned quarterly, priced transparently per sprint.
Engagement models
Three ways to work with us
Pick the level of involvement that matches your team today. You can move between models as you grow. Most clients start co-managed and move to full managed after a launch, or the other way around once their team matures.
We run everything
Platform, games, payments, risk, compliance and player support. You focus on marketing and product decisions.
Shared ownership
We handle infrastructure, monitoring and incidents; your team handles product, bonuses and VIP players.
Expert on demand
Audits, incident help, compliance preparation and architecture reviews for operators with in-house teams.
Whatever the model, the contract is simple: defined SLAs, a named account owner and a monthly report you can read in five minutes. If we are not meeting the SLA, you are not paying for that month's service line.
How we work
Transparent by default
You get access to the monitoring, the runbooks and the incident log. No black box, no excuses.
- Onboarding. Access, documentation, runbooks and a clear point of contact within the first week.
- Daily operations. Monitoring, incident response and player support run on defined SLAs.
- Monthly review. Uptime, incidents, revenue reports and the roadmap for the next quarter.
FAQ
Service questions, answered straight
What does 7x24 operations support cover?
Monitoring of games, payments and infrastructure, incident response, hotfixes, maintenance and release management. Most alerts are handled without any action from you.
Can you provide player support in multiple languages?
Yes. Our player support teams cover English, Chinese and other major languages across ticket and live chat channels, under your brand.
Do you help with licensing and compliance?
We support the technical side: KYC and AML flows, responsible gambling tools, reporting exports and audits. Legal advice and license applications go through your legal counsel.